Managed Data & Analytics Services & Support

Providing Analytics Support So Businesses Can Thrive

If your team is constrained by skills or bandwidth to continually meet the analytics needs of the business, then outsourcing a component or all your analytics function may be a solution.  BOOMDATA's Managed Data & Analytics Services (D&A) capability offers a smart alternative to many of the challenges companies face today, including doing it yourself. By outsourcing the analytics technology and leveraging BOOMDATA's specialist resource, businesses can gain the capabilities and insights offered by leading in-house solutions faster and more efficiently.  

Our Managed D&A Service can design and develop an analytics function that creates true value for the business with high availability and responsiveness. We help design the right operating model and embed the right processes, governance, methodologies and tools. BOOMDATA can manage your SQL data warehouse minimising dependency on individual team members and can provide complete end-to-end analytics management using the Microsoft data and analytics platforms.  We provide flexibility in how you choose to work with us in a solution that can easily scale up and down.  BOOMDATA provides the following services:

 

data warehouse icon.png
Managed Data Warehouse
dashboard icon 2.png
Managed Analytics
Support

Managed D&A Services - What's Covered

Choose Your Level Of Support

Our Managed D&A Service has 3 levels of support to choose from.  The Starter, Pro or Premium level of support. Our Premium level includes access to a Consulting Client Manager for operational & day-to-day issues and a bi-annual strategic review.  

Licensing

Monthly, invoice-based provision of Microsoft licensing, via BOOMDATA's relationship with leading Microsoft distributor Dicker Data.  As the client and licensed user, Microsoft license terms apply.  Licensing is customised based on your requirements.

 

Regular Updates

We'll keep you updated on the latest functionality, new features, case studies, strategy and industry examples, ensuring you’re getting the most from your investment.

 

Patch Maintenance

For clients that select deployment via Microsoft Virtual Machines. As part of our Pro and Premium  support models, (data and analytics) patches related to server-side systems including virtual machines will be correctly applied within your environment.

 

Dedicated Support

We have a dedicated client support team available business hours 9am to 5pm AEST.  Outside of these hours, support is provided on a best efforts’ basis via your Client Manager. For Critical Incidents, attempted resolution is within 2 business hours of the support request being logged. While for the Pro & Premium levels, 8 hours/month of dedicated technical support is also included for adhoc requests for minor support & development. 

 

Proactive Monitoring

Ongoing pro-active maintenance where alerts and triggers will inform when scheduled data refreshes don’t occur. When these are received, BOOMDATA will pro-actively reach out to the client's nominated representative and work with them to resolve the issue.

 

 VIEW ARTICLE

WHY DATA ANALYTICS IS A CHALLENGE FOR AUSTRALIAN BUSINESSES
 VIEW ARTICLE

WHY DATA ANALYTICS IS A CHALLENGE FOR AUSTRALIAN BUSINESSES
 VIEW ARTICLE

OUTSOURCED VS INHOUSE DATA & ANALYTICS TEAMS
 VIEW ARTICLE

OUTSOURCED VS INHOUSE DATA & ANALYTICS TEAMS
 VIEW ARTICLE

WHY DATA MANAGEMENT IS NOW BUSINESS CRITICAL
 VIEW ARTICLE

WHY DATA MANAGEMENT IS NOW BUSINESS CRITICAL

Want To Know More?

If you want to know more about our Managed Data & Analytics Services, then reach out and one of our specialists will get back to you.