Managed Data & Analytics Services & Support
Providing Analytics Support So Businesses Can Thrive
If your team is constrained by skills or bandwidth to continually meet the analytics needs of the business, then outsourcing a component or all your analytics function may be a solution. BOOMDATA's Managed Data & Analytics Services (D&A) capability offers a smart alternative to many of the challenges companies face today, including doing it yourself. By outsourcing the analytics technology and leveraging BOOMDATA's specialist resource, businesses can gain the capabilities and insights offered by leading in-house solutions faster and more efficiently.
Our Managed D&A Service can design and develop an analytics function that creates true value for the business with high availability and responsiveness. We help design the right operating model and embed the right processes, governance, methodologies and tools. BOOMDATA can manage your SQL data warehouse minimising dependency on individual team members and can provide complete end-to-end analytics management using the Microsoft data and analytics platforms. We provide flexibility in how you choose to work with us in a solution that can easily scale up and down. BOOMDATA provides the following services:
Managed Data Warehouse
Managed D&A Services - What's Covered
Choose Your Level Of Support
Our Managed D&A Service has 3 levels of support to choose from. The Starter, Pro or Premium level of support. Our Premium level includes access to a Consulting Client Manager for operational & day-to-day issues and a bi-annual strategic review.
Monthly, invoice-based provision of Microsoft licensing, via BOOMDATA's relationship with leading Microsoft distributor Dicker Data. As the client and licensed user, Microsoft license terms apply. Licensing is customised based on your requirements.
We'll keep you updated on the latest functionality, new features, case studies, strategy and industry examples, ensuring you’re getting the most from your investment.
For clients that select deployment via Microsoft Virtual Machines. As part of our Pro and Premium support models, (data and analytics) patches related to server-side systems including virtual machines will be correctly applied within your environment.
We have a dedicated client support team available business hours 9am to 5pm AEST. Outside of these hours, support is provided on a best efforts’ basis via your Client Manager. For Critical Incidents, attempted resolution is within 2 business hours of the support request being logged. While for the Pro & Premium levels, 8 hours/month of dedicated technical support is also included for adhoc requests for minor support & development.
Ongoing pro-active maintenance where alerts and triggers will inform when scheduled data refreshes don’t occur. When these are received, BOOMDATA will pro-actively reach out to the client's nominated representative and work with them to resolve the issue.